COVID-19 and E-Governance: Lessons from South Africa

Image: Getty, Da-Kuk
Image: Getty, Da-Kuk

The COVID-19 pandemic has underscored global dependence on the Internet. In the face of travel restrictions and lockdowns, social media has emerged as a crucial factor in the maintenance of personal relationships, working environments and day-to-day activities.

Summary:

  • The COVID-19 pandemic has underscored global dependence on the Internet.
  • In the face of travel restrictions and lockdowns, social media has become crucial in the maintenance of personal relationships, working environments and day-to-day activities.
  • Governments and public health authorities have used these platforms to keep the public informed of the latest developments in the fight against the pandemic.
  • Even in Africa, despite the existing digital divide, social media and mobile Internet networks have proven their usefulness during the pandemic.
  • Apart from the digital divide, fake news and government scepticism about social media are also challenging the establishment of social media as a lasting e-government tool.
  • Digital innovation in South Africa during the pandemic serves as a positive example to other African countries of the future of e-government on the continent.
18 Feb 2021

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Research by
Series
SAIIA Policy Insights No 100, February 2021
Region
Sub-Saharan Africa
Country
South Africa
SAIIA Programme
African Governance and Diplomacy
Tags
COVID-19, Fourth Industrial Revolution (4IR), digital divide

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